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billybob99
Aspiring Expert
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Message 581 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB new firmware all recd and printing issue resolved but speed has dropped massively ?Screenshot 2021-05-16 at 12.12.00.png

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NeilO
Moderator
Moderator
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Message 582 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @troutcatcher I'm really sorry you should have received it by now. I've contacted the Hub team to chase that up for you but it will likely be tomorrow before they pick this up.

Thanks 
Neil

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NeilO
Moderator
Moderator
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Message 583 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@billybob99 thanks for posting, I'm sorry to see you're experiencing slow speeds. The router stats don't show any issues with the network as you're getting very close to the max attainable 54Mb and the noise margin is down at 3.1 which indicates there isn't any room for improvement.  Are you only noticing the issues on wireless devices?

Thanks

Neil

 

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troutcatcher
Beginner
455 Views
Message 584 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks, @NeilO, you're a star.

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craftycooky
Contributor
445 Views
Message 585 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi,

I received the update last week after having issues with a 5 speaker Sonos system.

Initially (after the update) the issue of missing speakers was still there.

I ran the wifi analyser on my Mac which advised that I should use different channels to those the SH2 had chosen,

Switched to the channels recommended by the Mac and I am pleased to say that all is now fine and all working as it should.

I have concerns as to why the SH2 picked channels that were different to the Mac analyser.

Dave

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billybob99
Aspiring Expert
443 Views
Message 586 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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just rechecked and all is now ok sorry it was wired and wireless yesterday
Paulmacnicoll
Beginner
391 Views
Message 587 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Looks like i am having same issues, have turned off 5ghz band after having various problems connecting smart lights, hubs, printers and phones, this seems to have worked but would prefer to be able to use both bands as i know the 5ghz band is preferred for streaming and gaming.

Any help would be appreciated.

Paul

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PaulT2
Beginner
375 Views
Message 588 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Software updated and everything seems to be operating great now. Thanks for sorting issue.

Do you recommend a reset or if its all working just leave it alone?

Thanks again Paul 

Geoff_W
Aspiring Contributor
344 Views
Message 589 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@NeilO I too have been having printer/scanner problems since joining BT in January. My router is still on v0.26.03.01286-BT, so how do I get the firmware update?

Geoff
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Julesman
Aspiring Contributor
330 Views
Message 590 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Neil, can anyone get added to have their firmware updated as a priority. I have a Sonos system and experiencing the problem of having to turn of the 5HHZ band to get it to work which is a real pain as my Wi-fi throughput goes down when I’m only using the one band?

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