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The_Bin_Man
Contributor
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Message 591 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@NeilO So far, the factory reset (via the web interface) appears to have done the trick.  Thanks.

mon2s
Beginner
597 Views
Message 592 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @NeilO 

Glad I found this forum.  I spent hours trying to get to the bottom of this issue with household electronics not communicating as they used to.  In the end I turned off one of the bands but not ideal!

When will the update be pushed out to everyone?

Thanks,

Simon

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RoyW001
Beginner
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Message 593 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Replying to the resolution and update from BT.

I'll need an update as well please.   Phones on 5Ghz not getting access to devices on 2.4Ghz.    Printers, SONOS etc, although Laptop devices appear to work okay.   Switched off 5Ghz and normal service is resumed.
Look forward to the firmware update.
Let me know if you need any more information

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oldcrows
Beginner
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Message 594 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi, new to the forum - also having issues with sonos and printer connections with 5ghz enabled. 

How do I get the firmware update? I spoke to BT online support a week or so back and told me it would be resolved that week. Not heard anything since. 

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leec79
Beginner
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Message 595 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Please send me the new firmware. Thanks. 

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Hinault
Aspiring Contributor
456 Views
Message 596 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi Neil

 

please would it be possible for someone to contact me to arrange the upgrade as I’m simply  not able to use my networked systems.

David

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kywong
Beginner
431 Views
Message 597 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks Mods for all your help so far.

I was told via PM last Thursday, that my ticket had been passed to the firmware team, and to expect an update in 24 to 48 hours. However, after a reboot of the Smart Hub 2 (power cycled using the switch on the back) about 10 minutes ago, it is still showing the firmware version v0.26.03.01286-BT.

Could I get a follow up on the update?

I remember when we first got the Smart Hub 2, I had to exchange it, as we were initially sent a DSL Smart Hub 2 by mistake, and we had to swap for an FTTP model to connect to the ONT in our home - could it be that the update hasn't come to our hub because of this?

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DavidM
Moderator
Moderator
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Message 598 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PaulT2,
Thanks for letting us know you're sorted. There's no need to reset if everything is working.
Cheers
David
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DavidM
Moderator
Moderator
398 Views
Message 599 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Paulmacnicoll  and welcome.

Sorry you're having this issue as well. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

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DavidM
Moderator
Moderator
387 Views
Message 600 of 888

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Geoff_W and thanks for posting.

Sorry you're also having this problem. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

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