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Filmert
Aspiring Contributor
1,251 Views
Message 671 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Same as me. No luck with Sonos and I believe I have the latest firmware. 

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JonTTD
Beginner
1,216 Views
Message 672 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@JohnC2  &  @StuartH  

 

many thanks for your quick replies and resolution. The new firmware has resolved all visibility issues between my devices. Sonos and other devices visible on iPhone apps etc. 

cheers 

JonTTD

 

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VeteranISPUser
Recognised Expert
1,206 Views
Message 673 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @MRJP   What firmware version are you now on? (v0.26.04.04227-BT).

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SeanD
Community Manager
Community Manager
1,181 Views
Message 674 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi everyone,

I wanted to provide a quick update.

We’ve begun the rollout of the new firmware for the Smart Hub 2 which will address the problem which has been reported here on this thread. The rollout will be carried out in a staggered process so if you don’t get the new firmware straight away, don’t worry it's coming.

If you can’t wait for the update and would like us to push the update to you, please post on this thread to let us know. Before doing that, please check which firmware version your hub is currently running as it may have updated. The new firmware version is v0.26.04.04227.

To check your firmware version through the hub manager, please follow the steps below. Alternatively, you can access this information via the My BT app.

Step 1 - Open a new web browser


Step 2: Type 192.168.1.254 into the address bar

Step 2.png

 

Step 3: This should open the Hub Manager Applet

step 3.jpg

 

Step 4: Click the Status tab to see the Smart Hub 2 Firmware Version

step 4.jpg

Cheers
Sean

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Reidy74
Beginner
1,177 Views
Message 675 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Another user here having the same issues and unable to connect to Sonos One speaker.

Could I get the firmware update too please?

 

Thanks, Ian

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CrazyFamily
Beginner
1,150 Views
Message 676 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@SeanD 

router firmware has been update thank you.

This seems to solve all the issues around 5GHz devices not talking to the 2.4GHz devices.

 

all my devices are now back online and talking to each other correctly and syncing.

 

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MRJP
Aspiring Contributor
1,138 Views
Message 677 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I have just been updated to firmware version v0.26.03.01286-BT.

Would it be possible to get the more recent update?

thanks.

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RobbieMac
Moderator
Moderator
1,137 Views
Message 678 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Reidy74 

Welcome and thanks for your post!

Sorry you're having the same issues.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

@CrazyFamily Good to see things are working well for you.

Cheers,

Robbie

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RobbieMac
Moderator
Moderator
1,124 Views
Message 679 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @MRJP 

Sure thing.

I have sent you a private message too.

Cheers,

Robbie

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RobbieMac
Moderator
Moderator
1,106 Views
Message 680 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@AW102 @IanB-99 @AndrewNorris 

Thanks for your posts.

Sorry for the problems.  I have sent each of you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie