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fibre-hobo
Aspiring Contributor
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Message 211 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I created a new post which looks like the same problem before I found this thread. Epson printer woes. @PaddyB  it seems like a few people have had a new hub 2 firmware version pushed out which might have improved things. Is there any way for me to get that update?

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rikthemix
Aspiring Contributor
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Message 212 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB
@DanielS

I have the same issue here not being able to separate the WiFi bands; which has worked flawlessly for years. Can you send me the updated Firmware instructions please.

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JohnC2
Moderator
Moderator
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Message 213 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @fibre-hobo @rikthemix  and @Simon442 sorry you are having a problem with your devices connecting with the hub. I've sent you all a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

Cheers

John

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lifeonmars
Aspiring Expert
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Message 214 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@rikthemix 

You can not separate the bands on a Smart Hub2,  you should be able  turn them off however,

 

 

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fjwood69
Aspiring Contributor
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Message 215 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Can someone explain to me (again) why this thread has been marked Solved?

The recent firmware upgrade has deflected from the original issue.  This piece of hardware is still incapable of doing what just about every other consumer grade product can.. separating channels is pretty basic.  WHERE IS IT!?

Mal1874
Beginner
616 Views
Message 216 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Because splitting the channels isn’t the issue. The issue was devices on different frequencies not talking to each other.
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richtomlin
Aspiring Contributor
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Message 217 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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The issue isn’t fixed either, still no communication for me on my devices between channels last time I checked.

Wanting a secure and reliable home network, I never originally planned to stick with the ISP provided kit anyway but it just worked surprisingly well for the 6 months until this issue. Now I think it’s time to invest in decent networking kit. 

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fjwood69
Aspiring Contributor
606 Views
Message 218 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Yes, sadly I've done the same. The Unifi Dream Machine has given me complete control... and no issues with 2.4/5Ghz devices co-existing on the same SSID.
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rikthemix
Aspiring Contributor
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Message 219 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@lifeonmars Yes, I know I can turn off one of the bands and I did turn off the 2.4GHz band until I realised my old ASUS Laptop and Chromecast can only work on 2.4GHz*! The problem I have is that if I want to play Spotify over a Denon system, my Phone will be on 5GHz and the Denon seems to prefer 2.4GHz even though it can do both. The result is you can’t play Spotify over the Denon system because the Phone can’t ‘see’ it, which is something the previous Smart Hub was able to do.

It was really easy to set up when you could separate the channels and force your WiFi enabled equipment to always join one or the other bands. Removing this most basic function has fouled things up for a lot of people - whether they realise it yet or not.

My hope is that the updated Firmware will allow devices on different bands to communicate as if they were both on the same band like previously. Time will tell, I’m just waiting for the update.

* - I bought a 5GHz USB WiFi Dongle for the ASUS and that has overcome that particular problem but it’s not possible when your Google Chromecast is only 2.4GHz compatible.

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richtomlin
Aspiring Contributor
597 Views
Message 220 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@fjwood69 great, I was looking at the dream machine too but heard the fan was crazy loud. How do you find it? Hi im keen to do a proper ubiquity install but running the cables in a new build will be a nightmare
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