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sl_strachan
Beginner
573 Views
Message 241 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@Sanda5506 I didn't do any reboots or resets, it was just all working when I got up - I guess it was restarted anyway when the firmware was updated.  In fact I really down't want to touch it now while everything look good 🙂 I'm going to give it the weekend before I give it the all clear.

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B3NNYB0Y
Contributor
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Message 242 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@Sanda5506 That's sounds great. Hopefully this is it.

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welsmad
Regular
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Message 243 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi, is there any indication as to when the firmware update rollout will be complete? Only identified this as my issue yesterday! Have a Yamaha streamer and more importantly an HP printer that only occasionally connect…very frustrating especially for home working students… it’s been a problem for almost 3 weeks now. Thanks.

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JohnC2
Moderator
Moderator
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Message 244 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @welsmad welcome to the forum and sorry you are that you are having a problem with connecting some of your devices. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you.

Cheers

John

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JamesMacP
Beginner
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Message 245 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Afternoon @JohnC2 .  Do you know roughly when I can expect to hear from the Mod team?  I replied to  the private message yesterday evening, with all the relevant information.  Needless to say, I'd love to get this issue sorted asap! Many thanks.

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JohnC2
Moderator
Moderator
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Message 246 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @JamesMacP thanks for sending over your details and I can see them in our queue. The team is working through these as quickly as we can and fingers crossed we may get to you later today.

Cheers

John

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chappsy
Beginner
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Message 247 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Same for me... Sonos, Epson printer and Sky Go all working again. Fingers crossed...

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PC1977
Contributor
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Message 248 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@JohnC2 

Would that be the same for me, am I in the queue?

 

Thanks

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JohnC2
Moderator
Moderator
397 Views
Message 249 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PC1977  yes, we've got your details and I expect one of the team to be in touch with you later today.

cheers

John

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PC1977
Contributor
388 Views
Message 250 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks John
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