cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Andy_N
Distinguished Guru
9,315 Views
Message 21 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

@licquoricewrote:

 you can't give the 2 frequencies different SSIDs


Crikey is that the case? With my old Hub 4 I've set the SSIDs with different names (simply added .5 to the end of the SSID - which I gave a new name anyway)

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
9,311 Views
Message 22 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Last hub where you can split networks was hh6

just turn off 5ghz network in hub manager then connect your device to the 2.4ghz network and once connected enable the 5ghz network again



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
JohnBateson
Aspiring Contributor
9,221 Views
Message 23 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

I have been strugging with this issue for a couple of days now and the clue came when I spotted that the SSIDs for 2.4 and 5.0 could not be split. While I want the 5G on my desk machine and Surface, simply because there is a significant wifi speed difference, these machines now do their own thing and select one or t'other seemingly at random.

I can obviously switch off the 2.4 in the hub and this forces both to use 5.0 but then my printer will not work! This is a newish printer, a TR 8550 from Canon so I would not have expected this to happen.

I also have a laptop which does not like 5.0, only the 2.4 flavour, but a dongle cures this seemingly, with the annoyance of having to reselect it every time the laptop starts up.

It is beginning to seem as if every improvement makes things worse, especially in the wifi area which speed is now well down from 2 years ago - but perhaps I should just chill on this one!

John Bateson

 

0 Ratings
Reply
Macca1
Aspiring Contributor
9,143 Views
Message 24 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Thanks Distinguished Sage.  I tried what you suggested by switching off the 5GHZ but I'm afraid it didn't work.  

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
9,142 Views
Message 25 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

@Macca1  if you turned off the 5ghz did your device not connect to the 2.4ghz network?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Darryll
Aspiring Contributor
9,122 Views
Message 26 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

I see I am not the only one. Switching off the 2.4ghz only causes problems with other devices, even though the 5ghz devices continue to work. The Smart Hub 2 is a major step back from the original Smart Hub to say nothing of the financial outlay. It seems to me BT do not seem to care about this issue otherwise a newer hub or firmware update may help.

0 Ratings
Reply
Macca1
Aspiring Contributor
9,105 Views
Message 27 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

No the device would not work with 5ghz turned off.  The device is not faulty since it works at my son-in-laws address. 

0 Ratings
Reply
JohnBateson
Aspiring Contributor
9,063 Views
Message 28 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

I have done some more tests, with both speeds ON or single speeds selected, rebooting between each change.

Columns are Date, Measurement source,Time, Download, Upload, Ping and then some detail data where it was available or to describe the settings.

18/11/19Router10:4160.2320.00 3.4/6.313.3/6.515.8/6.5 
 Ookla10:4451.2418.7420   5 only
 Ookla10:4934.8118.7317   2.4 only
 Ookla10:5137.0014.3617   Both ON after reboot, 2.4 selected by PC
 Ookla14:4529.9618.7217   2.4 only available
 Ookla14:4851.4418.4717   Set to 5 only, reboot

 

When I started on this I found it hard to believe what was happening. There is a significant difference between 2.4 and 5.0 in terms of speed. My original set of results showed a 3:1 ratio. OK, so I would expect the 5.0 to be faster anyway, but not to the extent that it is beginning to affect UHD streaming at the default 2.4.

It is also noted that it is grossly inconvenient to force the 5.0 to be selected by turning 2.4 OFF. But if I do this I cannot use the printer so I have to fiddle again with the router.

This is not only really, really annoying but is begining to seem like a major foul up with BT. I am beginning to wonder if reverting to my Hub6 will be an option, it will certainly save me time and reverting to the older contract which had plenty of time to run will save me money as well.

It is worthy of note that 2 years ago I got speeds faster than these anyway, in the region of 59.0 but the speed has been creeping down ever since.

John Bateson

0 Ratings
Reply
JohnBateson
Aspiring Contributor
8,838 Views
Message 29 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

After a long discussion with parts of BT, the technical guys sent me a second disc to improve the signal although I could not understand how this might improve the speed issues. On testing this , initially there seemed not to be an improvement so I switched both of them to OFF at the mains.

However, now my PC, without any further adjustment either to position or usage, always seems to catch the 5G signal whereas previously it would aim for the 2.4 signal. Weather wet or dry, temperature hot or cold, same result.

Speeds on OOKLA on 5G are now 51.5 down and 18.7 up, which is satisfactory and I am now a happier bunny than I was 6 weeks ago. But I am keeping a close eye on it! And it still slower than a couple of years ago!

Must stop moaning, Christmas is nearly here.

John Bateson

0 Ratings
Reply
Bob45
Aspiring Contributor
8,718 Views
Message 30 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Interesting thread.

My smart hub 2, not being able to choose which band I can use, affects my Nest thermostat. With 2.5 Ghz the Nest thermostat works fine but with 5 Ghz the Nest hardly works at all. I actually thought my boiler was broken and called in a Vaillant engineer who told me he sees this issue all the time. He advised me to keep the Nest thermostat fixed on the 2.4 Ghz as the 5 Ghz can’t get past or through walls, girders etc. Obviously with this hub you can’t do this so every now and again we have no central heating. Is there any chance of Bt solving this issue?

0 Ratings
Reply