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PaddyB
Moderator
Moderator
720 Views
Message 311 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @craftycooky@aurel@netlaw,

Thank you for posting. I'm sorry if you're experiencing the same issue as mentioned in this thread. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Chris_V
Aspiring Contributor
686 Views
Message 312 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB  I have been experiencing the same issue. Please could you PM me details of how to resolve?

Many thanks. 

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PaddyB
Moderator
Moderator
673 Views
Message 313 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Hi @Chris_V,

Thank you for posting. I've sent you a PM with details on how you can contact the moderation team.

Thanks,

Paddy

 

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N-Jineer
Beginner
629 Views
Message 314 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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After the last firmware update to my SH2 I've had to turn off the 5Ghz to re-enable communication between our smartphones and our Google Chromecasts. Prior to that update, I had no issues at all with SH2 allowing 2way communication between devices on 5Ghz and devices on 2.4Ghz.

Can I get the the fix please?

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craw19
Beginner
602 Views
Message 315 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @NeilO @PaddyB 

 

Experiencing the same issue - Sonos basically some expensive book ends and can barely print. Please send me the update.

Thanks

 

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OneManTagTeam
Contributor
575 Views
Message 316 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Having the same issues as many others. Printer, Sync Box and many other smart things not working for the past week or so.

 

Can I get the update to fix this too please?

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lifeonmars
Aspiring Expert
568 Views
Message 317 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Same here, need the updated firmware  pushed again to me please so I can get another Smart Hub2 updated.

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BenD
Beginner
546 Views
Message 318 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi,

I am having issues with Airplay 2 - tv on 2.4ghz and laptop on 5ghz, when on the same network they're fine, when not airplay 2 does not work. 

Please can I get a firmware update to assist me in this. 

Thanks

Ben

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geoffreyconn
Beginner
500 Views
Message 319 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Hi 

Could I get the new firmware Please.

I spoke to BT Technical and they refused to acknowledge the problem

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garethbradley
Beginner
420 Views
Message 320 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB I'm having the same issue. Would you be able to PM me with instructions, please?

Many thanks!

Gareth

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