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ses9TT
Beginner
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Message 871 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hello. I had this problem back in May and a moderator pushed an update to my hub. It’s happened again this morning. I can print from my work phone which is on 2.4 GHz but not my personal phone on 5 GHz. My husband has found his phone won’t connect with the Sonos, probably for the same reason. Any idea why?

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tonifinch
Beginner
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Message 872 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Please can I get the firmware update pls I really need the ability to split bands thanks

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Steveee
Contributor
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Message 873 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@tonifinch  The firmware doesn’t allow you to split bands. It improves communication between devices using different bands.

if you’re on the bt broadband the firmware update should be delivered automatically. Whate version of firmware do you have? 

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licquorice
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Message 874 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@tonifinch How many times does it have to be stated. You cannot split the bands on the SH2 whatever version of firmware you have.

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Steveee
Contributor
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Message 875 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@ses9TT   What firmware version do you have?

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ses9TT
Beginner
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Message 876 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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v0.27.06.04290

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Steveee
Contributor
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Message 877 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@ses9TT   That’s the latest version, same as the firmware installed on my SH2 on 16th July. 

I did have an initial issue when this was installed, but it was resolved by doing a factory reset.
That will mean though that any special settings you have set up such as your own SSID and/or own password will have to be reset after factory reset.

if not sure on how to factory reset, Google it 😉

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sasghar12345
Beginner
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Message 878 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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So if one is no longer with BT then the hub cannot be updated?

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licquorice
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Message 879 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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If you are no longer with BT, the hub won't work. It's locked to BT

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sasghar12345
Beginner
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Message 880 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Mines works with Plusnet. It just won't update.
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