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ariepo
Beginner
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Message 1 of 4

3 Disk system loosing Internet connection producing strange time log

For some time now my 3 disks whole system develops strange behaviour .Although Wifi is up and running -internet connection is gone(Its working fine if connecting by cable to the router) ,so I reboot the whole system.(Sometimes I power them down for a minute and connection is restored. ) 
Today had strange issues while trying to reach random web sites.  After power down and back up again I had a look at the log and saw some strange entries:
Example- (reminder today is 26.10.2021)
29.10.2021 12:14:06 [2 4 2] OWL-(Salon)IF[2.4G](48:8D:36:BD:A9:39):STA(A4:CF:12:B6:2C:B4) connected.
29.10.2021 12:15:18 [2 2 6] Time Server connected but Server responded with Error(1).
26.10.2021 12:12:42 [2 4 9] Start logging.
26.10.2021 12:13:05 [2 4 1] HTTP-start ...
and later on:
28.10.2021 23:57:53 [2 2 6] Time Server connected but Server responded with Error(1).
28.10.2021 23:59:33 [2 2 6] Time Server connected but Server responded with Error(1).
29.10.2021 00:01:13 [2 2 6] Time Server connected but Server responded with Error(1).
29.10.2021 00:02:53 [2 2 6] Time Server connected but Server responded with Error(1).
29.10.2021 00:04:33 [2 2 6] Time Server connected but Server responded with Error(1).

Any ideas what may cause this? How to fix all this? 
Just to emphasize: The broadband is working fine. The issue is only inside the wifi network.
Of course latest firmware installed.
Thanks for your help

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: 3 Disk system loosing Internet connection producing strange time log

Hi, @ariepo Thanks for posting, I'm sorry to see you're having problems with your Whole Home wifi discs. I'd recommend emailing those logs to the Whole home wifi helpdesk, they're specialists in this area and will be able to give you advice on what's going on. 

By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

ariepo
Beginner
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Message 3 of 4

Re: 3 Disk system loosing Internet connection producing strange time log

Thanks. Will do.

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NeilO
Moderator
Moderator
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Message 4 of 4

Re: 3 Disk system loosing Internet connection producing strange time log

@ariepo No problem, post back and let us know what they mean. 

Cheers

Neil

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