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Walkforever
Newbie
361 Views
Message 1 of 3

4th disc does not show in app - BT Whole House

Bought three disc set 2 weeks ago, but it still left blind spots - added a fourth disc (in the loft) and the system is now working perfectly - except that the new disc does not show in the app. Puzzling, but having got it this far I'd be reluctant to start again! Any ideas please?

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2 REPLIES 2
B1998
Contributor
320 Views
Message 2 of 3

Re: 4th disc does not show in app - BT Whole House

Hi, did you install it using the App (Add Another Disc button on second screen)?
If not that's your problem.
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lnajr02
Contributor
302 Views
Message 3 of 3

Re: 4th disc does not show in app - BT Whole House

If you open the app and look at the topology page (Network) you should see all the discs and how they are connected.
If you are seeing only the set of 3, then the 4th Disc has not installed correctly.
To start again try this,
1. Leave the set of 3 working and connected, to the Hub/Router
2. Connect the 4th disc to the hub using the Ethernet cable power it up and press the factory reset.
3. Wait for the solid blue LED. (About 2 minutes) this will copy the information from the set of 3 to the 4th disc.
4. With the 4th disc factory reset, power down and open the app and add another disc following the App instructions.
Hope this helps
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