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Oxpecker
Beginner
692 Views
Message 1 of 5

8600 extensions not ringing

We have had a 8600 Quad for a number of years (out of warranty). It has worked really well until recently when all three extension handsets have stopped ringing. The screen indicates an incoming message but there is no ring tone. The base station still works fine and rings. Are the extension handsets dying?

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4 REPLIES 4
VeteranISPUser
Recognised Expert
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Message 2 of 5

Re: 8600 extensions not ringing


@Oxpeckerwrote:

We have had a 8600 Quad for a number of years (out of warranty). It has worked really well until recently when all three extension handsets have stopped ringing. The screen indicates an incoming message but there is no ring tone. The base station still works fine and rings. Are the extension handsets dying?


Hi @Oxpecker   Have you tried rebooting everything? Unplugging the base station and removing the batteries (or possibly replacing them) from the handsets. Or at least trying the batteries from the working one in the others.

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Keith_Beddoe
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Message 3 of 5

Re: 8600 extensions not ringing

Might be worth checking to see if the ringers have been accidentally turned off or turned down, but you have probably done that already.

Resetting the base station may be another option.

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Oxpecker
Beginner
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Message 4 of 5

Re: 8600 extensions not ringing

Hi Thanks for suggestions. Have rebooted but haven't tried removing batteries. Will have a look.
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Keith_Beddoe
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Message 5 of 5

Re: 8600 extensions not ringing

The batteries can lose their storage capacity after a few years of usage. They are easy to obtain and replace.

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