Acknowledgement of returned equipment

[kathyannis]

Bag to return equipment received, thank you.  Equipment bagged up & sent via the Post Office.  Tracking confirms it was received at the address in the label on 11/10/21.  Nothing as yet from BT to confirm receipt.  How long does this normally take please? 

[NeilO · Accepted solution]

Hi @kathyannis many thanks for the update and for returning the equipment. It depends on how busy the returns warehouse is as to when they update the system but don't worry I'll mark it returned for you.

Thanks

Neil

[kathyannis]

Hi Neil, thank you very much for doing that for me.

regards & have a good weekend

Kathy

[kathyannis]

Hi Neil, further to your email below I have spotted on our account NS18*** that you are expecting the return of a Smart Hub ref +084316+NQ63126980.  The Smart Hub was also in the returns package with the faulty Hybrid Connect.   
can you please ensure that our record is updated to reflect this as I do not wish to be charged for something that has been returned.  

thank you

Kathy Annis

[Keith_Beddoe]

@kathyannis 

Please edit out your account number, as its personal to you, and this is a public forum.

Thanks

[kathyannis]

Sorry Keith I had thought it was a private conversation I was replying to. 

[Keith_Beddoe]

No need to apologise, its easily done, as the Private Message format is similar to a forum post.