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Phil_8049
Beginner
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Message 1 of 11

Admin password reset issues on BT Smarthub

HI

I went to change my admin password on my BT Smarthub, through the MyBT app.

On entering correct password, I keep getting incorrect password, try again.

Tried on a browser through the 192.168.1.254 IP address for hub manager, same error details again, together with a warning triangle, connection not secure (same on various browsers).

I have phoned BT, got through after 40 minutes, then was put on hold for a further 15 minutes, only to be informed that there is  nothing they can do, and will send out a new hub!

Has anyone had similar issues, its driving me mad.

 

Rgds

Phil

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10 REPLIES 10
imjolly
Distinguished Sage
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Message 2 of 11

Re: Admin password reset issues on BT Smarthub

are you connected to your home network?  are you entering the admin password not the wireless password



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Phil_8049
Beginner
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Message 3 of 11

Re: Admin password reset issues on BT Smarthub

Hi

I'm entering admin password and am connected, no issues there.

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imjolly
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Message 4 of 11

Re: Admin password reset issues on BT Smarthub

I tried and looked through options on the app but could not find section to change admin password



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Phil_8049
Beginner
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Message 5 of 11

Re: Admin password reset issues on BT Smarthub

That's correct, only option I have is to try and go through the IP option, which I tried and failed spectacularly.

I suppose when I get new hub, I'll just have to leave admin password as is, so I don't have to through all that b****x again 🙄

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licquorice
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Message 6 of 11

Re: Admin password reset issues on BT Smarthub

Have you tried a factory reset of the hub?

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Phil_8049
Beginner
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Message 7 of 11

Re: Admin password reset issues on BT Smarthub

Hi, I did think of doing that thank you, but wondered if I needed to put the admin password in to access other hub details.
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Anonymous
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Message 8 of 11

Re: Admin password reset issues on BT Smarthub


@imjollywrote:

I tried and looked through options on the app but could not find section to change admin password


Open the MyBT App

Tap 'More' (bottom right hand corner)

Tap 'Your Wi-Fi Network'

Tap on your hub.

Change Admin Password is in there

imjolly
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Message 9 of 11

Re: Admin password reset issues on BT Smarthub

@Anonymous 

smiley thumbs up.jpg



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Phil_8049
Beginner
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Message 10 of 11

Re: Admin password reset issues on BT Smarthub

I've done all that, but it wont let me in as password isn't being accepted!

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