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Marcel
Contributor
864 Views
Message 21 of 33

Re: An update on updates please - Whole Home Premium

Did you sign up as an early adopter in the web gui ?

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GaryMo
Aspiring Contributor
861 Views
Message 22 of 33

Re: An update on updates please - Whole Home Premium

Yes I did. My discs disconnected and reconnected minutes later around 1 to 2am. I thought they were updating so checked this morning (and now). Still no update though. 

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GaryMo
Aspiring Contributor
859 Views
Message 23 of 33

Re: An update on updates please - Whole Home Premium

Sorry, just logged into the WebGUI and for some reason early adopter was off. Just re-enabled and indeed there is an update waiting. Thanks. 

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DarkEnergy
Aspiring Contributor
847 Views
Message 24 of 33

Re: An update on updates please - Whole Home Premium

Just updated to SGAB20400A. No problems, smooth update and all seems to be running fine. However no data usage report or steering available as in previous version.

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Sircoynie
Aspiring Expert
841 Views
Message 25 of 33

Re: An update on updates please - Whole Home Premium

Well its done nothing to fix most of my issues such as the ethernet backhaul and WebGui issues.

 

I don't think I have ever owned anything IT based that was this broken?

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Marcel
Contributor
821 Views
Message 26 of 33

Re: An update on updates please - Whole Home Premium

I've not noticed any differences. BT, any chance of sharing the release notes ?

Sorry just found https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-SGAB20400A-Release/td-p/2078413

Seems to only fix the Virgin hub issue

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Sircoynie
Aspiring Expert
756 Views
Message 27 of 33

Re: An update on updates please - Whole Home Premium

Yep, and also appears to have re-introduced my disk disconnection issues some what originally rectified by the previous update.

This product is the most annoying thing I have ever purchased, I utterly hate it!
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Sircoynie
Aspiring Expert
725 Views
Message 28 of 33

Re: An update on updates please - Whole Home Premium

More issues!

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Sircoynie
Aspiring Expert
726 Views
Message 29 of 33

Thats it, I have had enough! Goodbye BT WholeHome Premium!!

Well today has broken the camels back, reset after reset after disk drop off after Web interface crash etc etc. I have sent a letter of complaint to BT, asking for them to assist in a full refund (I purchased from Amazon) as I no longer believe that this god awful product is fit for purpose.

 

What an absolute awful experience this has all been. Hopefully their customer services won't be as bad (I am not holding my breath though!)

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Sircoynie
Aspiring Expert
548 Views
Message 30 of 33

Re: Thats it, I have had enough! Goodbye BT WholeHome Premium!!

For weeks I have been waiting for BT to get back to me regarding this refund and I have heard nothing. This really is the worst consumer experience now that I have ever had. 

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