An update on updates please - Whole Home Premium

[DarkEnergy]

The problem was with Virgin and has been solved with a new firmware for the Super Hub 3.0  version 9.1.1910.200

[Sircoynie]

Great news for virgin customers unfortunately I am a bt customer with all these issues!

[kevin_marchant]

Now that the Virgin problem is sorted it will hopefully mean they have more resource to get that “major update” out the door (fingers crossed).  It is amazing how well the system runs after a factory reset - hopefully we can look forward to that level of performance for weeks of operation in the future.

[intoxicating]

I really hope this “major” update does the job, people have paid money for these premium discs and the software let them down from day one of selling.

[Sircoynie]

Another day, another reset! Hate this thing! 

[Sircoynie]

Another week and still no news on the “major update” that will fix all our issues. 

Feeling the “love” on this product BT. Last time I invest in one of your products.

[intoxicating]

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@Sircoyniewrote:

Another week and still no news on the “major update” that will fix all our issues. 

Feeling the “love” on this product BT. Last time I invest in one of your products.

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I don’t understand why there’s no comment from BT either.

@Dan-O is there any news you can share? Thanks

[Dan-O]

Hi all,

I'm sorry we can't give a confirmed release date for the new firmware yet, we've been working hard to make sure the most commonly reported issues will be addressed and you'll also see from a pinned thread that we've been working with Virgin on a particularly complex issue affecting usage with the Virgin Hub 3.0. 

I can assure everyone again that all feedback on the forum is reviewed and considered in the firmware roadmap but please contact the helpdesk (btconnectedhome@bt.com) if you are having particular issues and wish to receive further support. 

We will continue to update the forum as soon as new firmware releases are available and provide details of what to expect in the release.

Dan-O

[Marcel]

Don't look now but I think it's here !

SGAB20400A

[GaryMo]

Not for me!