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Aspiring Contributor
702 Views
Message 11 of 33

Re: An update on updates please - Whole Home Premium

The problem was with Virgin and has been solved with a new firmware for the Super Hub 3.0  version 9.1.1910.200

Aspiring Expert
669 Views
Message 12 of 33

Re: An update on updates please - Whole Home Premium

Great news for virgin customers unfortunately I am a bt customer with all these issues!
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Contributor
644 Views
Message 13 of 33

Re: An update on updates please - Whole Home Premium

Now that the Virgin problem is sorted it will hopefully mean they have more resource to get that “major update” out the door (fingers crossed).  It is amazing how well the system runs after a factory reset - hopefully we can look forward to that level of performance for weeks of operation in the future.

Contributor
610 Views
Message 14 of 33

Re: An update on updates please - Whole Home Premium

I really hope this “major” update does the job, people have paid money for these premium discs and the software let them down from day one of selling.

 

 

Aspiring Expert
580 Views
Message 15 of 33

Re: An update on updates please - Whole Home Premium

Another day, another reset! Hate this thing! 

Aspiring Expert
539 Views
Message 16 of 33

Re: An update on updates please - Whole Home Premium

Another week and still no news on the “major update” that will fix all our issues. 

Feeling the “love” on this product BT. Last time I invest in one of your products.

Contributor
519 Views
Message 17 of 33

Re: An update on updates please - Whole Home Premium


@Sircoyniewrote:

Another week and still no news on the “major update” that will fix all our issues. 

Feeling the “love” on this product BT. Last time I invest in one of your products.


I don’t understand why there’s no comment from BT either.

@Dan-O is there any news you can share? Thanks

 

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BT Devices Expert
BT Devices Expert
495 Views
Message 18 of 33

Re: An update on updates please - Whole Home Premium

Hi all,

I'm sorry we can't give a confirmed release date for the new firmware yet, we've been working hard to make sure the most commonly reported issues will be addressed and you'll also see from a pinned thread that we've been working with Virgin on a particularly complex issue affecting usage with the Virgin Hub 3.0. 

I can assure everyone again that all feedback on the forum is reviewed and considered in the firmware roadmap but please contact the helpdesk (btconnectedhome@bt.com) if you are having particular issues and wish to receive further support. 

We will continue to update the forum as soon as new firmware releases are available and provide details of what to expect in the release.

Dan-O

Contributor
453 Views
Message 19 of 33

Re: An update on updates please - Whole Home Premium

Don't look now but I think it's here !

SGAB20400A

 

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Aspiring Contributor
435 Views
Message 20 of 33

Re: An update on updates please - Whole Home Premium

Not for me!

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