An update on updates please - Whole Home Premium

[Marcel]

Did you sign up as an early adopter in the web gui ?

[GaryMo]

Yes I did. My discs disconnected and reconnected minutes later around 1 to 2am. I thought they were updating so checked this morning (and now). Still no update though. 

[GaryMo]

Sorry, just logged into the WebGUI and for some reason early adopter was off. Just re-enabled and indeed there is an update waiting. Thanks. 

[DarkEnergy]

Just updated to SGAB20400A. No problems, smooth update and all seems to be running fine. However no data usage report or steering available as in previous version.

[Sircoynie]

Well its done nothing to fix most of my issues such as the ethernet backhaul and WebGui issues.

I don't think I have ever owned anything IT based that was this broken?

[Marcel]

I've not noticed any differences. BT, any chance of sharing the release notes ?

Sorry just found https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-SGAB20400A-Release/td-p/2078413

Seems to only fix the Virgin hub issue

[Sircoynie]

Yep, and also appears to have re-introduced my disk disconnection issues some what originally rectified by the previous update.

This product is the most annoying thing I have ever purchased, I utterly hate it!

[Sircoynie]

More issues!

[Sircoynie]

Well today has broken the camels back, reset after reset after disk drop off after Web interface crash etc etc. I have sent a letter of complaint to BT, asking for them to assist in a full refund (I purchased from Amazon) as I no longer believe that this god awful product is fit for purpose.

What an absolute awful experience this has all been. Hopefully their customer services won't be as bad (I am not holding my breath though!)

[Sircoynie]

For weeks I have been waiting for BT to get back to me regarding this refund and I have heard nothing. This really is the worst consumer experience now that I have ever had.