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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
As far as alternative routers are concerned on FTTP, any good wireless router is all you need, there are plenty to choose from.
I would guess that the issue with the home hub is input buffer overflow, caused by the flow control not acting soon enough to throttle the input stream and prevent the overflow. A buffer overflow would cause the home hub to lock up, or crash.
As upload speeds have increased, I suspect that changes needed to the firmware, have not been made, to alter the flow control parameters.
I am sorry to hear about the problems with your upload connection. Ideally the FTTP helpdesk should be able to help you with this. If it's a firmware issue I can speak with a team who can investigate it for me. I'm sure you've tried it already but if you haven't please make sure you've reset each of the Hub's to factory settings. Also, can you check to see if both Hubs have the same firmware?
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