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Stevetcruk
Beginner
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Message 1 of 4

BT 3540 no base link

Hi, we have a cordless BT 3540 answering machine that has stopped working since we had a power cut.

The base charges the handset but doesn't do anything else, no lights on the base, no answer phone and handset just says 'no base link'

 

Any ideas? I've tried them both off batteries out, phone cable out.

 

Thanx Steve

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: BT 3540 no base link

Hi @Stevetcruk welcome to the community and thanks for posting. Unfortunately, it sounds like the power cut may have damaged the phone.  I'd recommend getting in touch with the BT 3540 helpdesk for assistance as they'll be able to help diagnose the issue.

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

Thanks

Neil

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: BT 3540 no base link

Did you try removing the power to the base unit for about a minute, as power interruptions can cause the base to lock up and partially reset?

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Stevetcruk
Beginner
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Message 4 of 4

Re: BT 3540 no base link

I did yeah, was unplugged for about 15 mins, done that twice.

 

I think it's had some kind of power surge with we had the power cut and that's ruined it. 

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