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aydeepee69
Beginner
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Message 1 of 2

BT Advanced Z not ringing when receiving incoming calls

Just replaced a BT Graphite 2100 with the Advanced Z

The handsets are set up fine but;

1. When I call it the call connects but phone doesnt ring

2. When I make calls on it, the number dials and the time counter starts - but there is no ringing sound

3. A line cord error keeps intermittently appearing on the display

I have reconnected the old phone and its back working fine

Any ideas folks?

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1 REPLY 1
MurrayB
BT Devices Expert
BT Devices Expert
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Message 2 of 2

Re: BT Advanced Z not ringing when receiving incoming calls

Hi aydeepee69,

First thing to try is to ensure that you have used the Linecord that came with the Advanced Z rather than any existing one you may have been using with the Graphite.

If that does not resolve the issue, please try removing and then re-installing the batteries on the Advanced Z handset to see if this resolves the issue for you.

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