BT Baby Monitor 5" can't connect to BT Smart Hub 2

[aarons11]

I keep getting error message 4 when I try and connect my iPhone 11 with the baby monitor, any ideas on how I can connect? I have tried turning off the 5ghz wireless on the hub, but that didn't work either.

[imjolly]

have you turned of smart setup  

Turn Off smart setup

[DavidM]

Hi @aarons11 and welcome to the community.

Have you had a look through the User Guide ? If that doesn't help there's also a number for the product support desk who should be able to help.

Cheers

David

[aarons11]

Still the same issue, turned smart setup off and only the 2.4Ghz is on.

[aarons11]

Looked through guide and as I have said I have tried a number of ways to make it work, but consistently get error code 4. I'm using a BT Smart Hub 2, which is connected to multiple other devices without any issue.

[aarons11]

using IOS 14