cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
aarons11
Beginner
64 Views
Message 1 of 6

BT Baby Monitor 5" can't connect to BT Smart Hub 2

I keep getting error message 4 when I try and connect my iPhone 11 with the baby monitor, any ideas on how I can connect? I have tried turning off the 5ghz wireless on the hub, but that didn't work either.

0 Ratings
Reply
5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
61 Views
Message 2 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

have you turned of smart setup  

 

Turn Off smart setup

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
DavidM
Moderator
Moderator
59 Views
Message 3 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Hi @aarons11 and welcome to the community.

Have you had a look through the User Guide ? If that doesn't help there's also a number for the product support desk who should be able to help.

Cheers

David

0 Ratings
Reply
aarons11
Beginner
55 Views
Message 4 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Still the same issue, turned smart setup off and only the 2.4Ghz is on.

0 Ratings
Reply
aarons11
Beginner
53 Views
Message 5 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Looked through guide and as I have said I have tried a number of ways to make it work, but consistently get error code 4. I'm using a BT Smart Hub 2, which is connected to multiple other devices without any issue.

0 Ratings
Reply
aarons11
Beginner
40 Views
Message 6 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

using IOS 14
0 Ratings
Reply