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Martynlevett
Beginner

on ‎10-02-2021 19h06

594 Views
Message 1 of 2

BT Cloud Desktop App Install

I am running a PC with Windows 10 and had BT Cloud Desktop working perfectly well until recently.

The BT Cloud Dashboard used to appear whenever I turned on my PC but stopped doing so for some unknown reason.

I decided (regretfully) to uninstall and then reinstall the Desktop App but now, whilst I can download the Application from the BT website (App file name - Setup-BTCloud-Production-20.6.1) it will NOT install.

When opening the App File (either normally or in Administrator mode) it suggests it is installing the app and reaches the Terms and Conditions page (for acceptance) but goes no further.

I have contacted the dedicated helpdesk and am awaiting an overdue call back but wondered if anyone has resolved this problem previously.

Thanks in anticipation

Martyn

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1 REPLY 1
MH46
Beginner

on ‎10-02-2021 22h14

575 Views
Message 2 of 2

Re: BT Cloud Desktop App Install

I'm have had a similar problem tonight. BT Cloud desktop accepted my user name and password and immediately crashed.

I uninstalled BT Cloud desktop and reinstalled, same thing happened, accepted user name and password and crashed!

 

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