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Calendar44-56
Aspiring Contributor
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Message 1 of 6

BT Decor 2200 incoming ringer call set to high but only ringing quietly

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Hi, I have a BT Decor 2200 set for high ring for incoming calls.  It has suddenly gone very quiet and not the ring I had chosen. I changed batteries but the same problem. I thought maybe the phone so purchased a new one. Set to high ring but very quiet again.

My phone provider is Virgin and they say the line is ok.

Any ideas please. I now cannot hear the phone unless I am in the same room.

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Decor 2200 incoming ringer call set to high but only ringing quietly

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Welcome to this user forum.

This is a BT Retail forum. You will need to contact Virgin Media so they can check their exchange equipment as it may be putting out a weak ringing current, which they would not see as a line fault. They have their own network  and terminal equipment, which does not involve BT Retail or Openreach. They will have to send someone to your house to investigate.

Thanks

 

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Calendar44-56
Aspiring Contributor
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Message 3 of 6

Re: BT Decor 2200 incoming ringer call set to high but only ringing quietly

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Thank you.  Will go back to them again.

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Von55
Beginner
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Message 4 of 6

Re: BT Decor 2200 incoming ringer call set to high but only ringing quietly

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Hi can you tell me where the ringer settings are?
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Von55
Beginner
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Message 5 of 6

Re: BT Decor 2200 incoming ringer call set to high but only ringing quietly

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It was fine I just don't know where the ringer settings are
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Calendar44-56
Aspiring Contributor
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Message 6 of 6

Re: BT Decor 2200 incoming ringer call set to high but only ringing quietly

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Hi they are in the menu. Once I reach that option in the menu I can select the level I want, it gives me a test ring and I then confirm.

What I cannot understand is the test is very loud but when it rings on an incoming call it is very quiet.

 

thank you

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