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Carla59
Beginner
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Message 1 of 3

BT Decor 2600

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I think I may have worked out the answer, ie I've bought two 'single' phones, but maybe someone can help anyway. 

I bought my parents two of theses phones so we could monitor phone calls and block spam. They are on Virgin Media Internet and phone. The problem is that the phone will call for and you pick one receiver up to answer but the other phone will carry on ringing. This tends to happen when a caller has to announce who they are and the only way to stop the ringing is to pick up the other phone receiver. There is one phone on the hallway and one in their sitting room.

Any ideas what I can do to prevent this?

Thanks. 

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JohnC2
Moderator
Moderator
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Re: BT Decor 2600

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Hi @Carla59  welcome to the forum and thanks for your post. I'm not sure how to prevent this so I'd suggest you check out the BT Decor 2600 Help Page.  If you can't find the answer the phone and email contact details for the product helpdesk are listed and they're best placed to answer this for you.

cheers

John

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Carla59
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Message 3 of 3

Re: BT Decor 2600

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Thank you very much. I'll give that a go. 

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