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SidewaysSyd
Beginner
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Message 1 of 2

BT Essential Phones - phones not muted but sometimes I cannot be heard at the other end

I have a set of BT Essential Trio phones. Often, the person we call cannot hear us. We think we have narrowed this down to any number we call when we have to select 1/2/3 etc to select one of a set of services.  Calls direct to someone who speaks to us are ok.

I called the BT helpline this morning and was asked to reset the phones. I have done that but it's still the same. Has anyone else had this trouble? 

We are using fibre broadband from Hyperoptic and the base phone is plugged directly into the router, not a wall socket.

Any ideas? Hyperoptic said they just provide the line and any issue using the phone is down to the phone.

Thanks 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: BT Essential Phones - phones not muted but sometimes I cannot be heard at the other end

Hi, @SidewaysSyd Have you tried another phone to see if that helps? That sounds more like an issue with the line which I presume is VoIP rather than the handset.

Thanks

Neil

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