BT Essential handset not playing number tones

[Glatham2020]

Hi

I have a BT Essential Digital Home phone handset that, all of a sudden, will not play the in-call number tones. This is important because I need them for incoming calls from my gates to open them ( by pressing the number 3). I've done factory resets and used another handset but nothing has worked.

Any answers?

[Lesley_W]

Hi @Glatham2020 

Welcome to our community.

It sounds like you have tried the steps we'd usually suggest, so I'd recommend giving the team a call on 0330 123 4150 so they can help with this. 

Lesley

[Glatham2020]

This number I have tried before where an automated message means I have to go through fault tests on the line but it doesn't give an option for faults to a phone. Is there a contact method so I can speak to technical support directly?

[Michael_D]

That would be the only number for our customer service guides @Glatham2020, but you could also try the messaging service, which is available on our Contact Us page.

Michael