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aman969
Beginner
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Message 1 of 15

BT Flex 600 powerline adaptor Very Slow Speeds

Hi all,

Yesterday i bought a pai of BT Flex 600 powerline adaptors but wheni set them up, I wasn't getting the speeds im supposed to be getting. Im currently with Virgin on a 200mbps broadband but im only getting 10mbps download and the same for upload. ive checked if both ethernet cables that came with the powerliners were faulty but they work fine, and have swapped both adapoters around( from my router to my pc) but still achieve the same slow speeds. Any help would be appreciated.

Thanks

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds

Welcome to this user forum for BT Retail customers.

Have you asked on the Virgin users forum, to see if anyone else has problems using these devices?

See https://community.virginmedia.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=...

 

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aman969
Beginner
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Message 3 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds

ive posted it there but havent heard anything just yet
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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds


@aman969 wrote:
ive posted it there but havent heard anything just yet

It possible that they are only auto negotiating a connection speed of 10Mbs instead of 100Mbs, due to some form of duplex mismatch. This can happen between 1GB  and slower speed devices, due to issues with the Ethernet link pulse, which contains the connection parameters.

You could try an Ethernet switch between your router, and the BT Flex 600, and see if that help

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aman969
Beginner
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Message 5 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds

Without having to buy more external things to make this work, it there not a manual way to check what speeds its receiving?
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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds


@aman969 wrote:
Without having to buy more external things to make this work, it there not a manual way to check what speeds its receiving?

You have already said that its only 10Mbs. Unless there is a way to look at the link speed on your VM hub port, then you are stuck, as I don`t think the administrative page of the Flex 600, reports the link speed.

You can get into the admin interface by going to http://mybtdevice.home , while connected to the adapter.

 

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aman969
Beginner
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Message 7 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds

thanks ill give it a try

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aman969
Beginner
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Message 8 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds

its not coming up with anything, just says the site cant be reached
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Distinguished Sage
Distinguished Sage
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Message 9 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds


@aman969 wrote:
its not coming up with anything, just says the site cant be reached

You have to access that page while actually connected to the remote end of the link. If you know what IP address its been allocated by the router, then you can also access it by entering the IP address in your web browser, from anywhere on your local network.

 

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BT Devices Expert
BT Devices Expert
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Message 10 of 15

Re: BT Flex 600 powerline adaptor Very Slow Speeds


@aman969wrote:

Hi all,

Yesterday i bought a pai of BT Flex 600 powerline adaptors but wheni set them up, I wasn't getting the speeds im supposed to be getting. Im currently with Virgin on a 200mbps broadband but im only getting 10mbps download and the same for upload. ive checked if both ethernet cables that came with the powerliners were faulty but they work fine, and have swapped both adapoters around( from my router to my pc) but still achieve the same slow speeds. Any help would be appreciated.

Thanks

 


Hi, powerline speeds can be affected by appliances on your electrical mains. If your wiring and appliances are fairly recent then it shouldn't be a problem, but if your wiring is old (I'm talking >40 years old old!) then it could affect the speed. You might also want to have a play with unplugging appliances and see if that helps and narrow down the problem. For example, we've found that fish tanks can sometimes be a problem as their pump aren't often of great quality and leak interference through the mains.

Also make sure your powerline adapters  are plugged into the wall directly; don't plug them into a trailing multi-socket. 

Hope this helps.

Community ModeratorBrunoN
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