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Melly1
Beginner
1,507 Views
Message 1 of 5

BT Guardian phone

Good evening 

I have a BT Guardian phone which up until today has been working fine. Today I left BT and went to sky for my calls. Is this why it's not working anymore? I have deleted all the numbers and put them back in and reset the handset and it's still not working. It's asking anyone who rings for their name even if the numbers are stored in the phone so it's blocking every number.

Any help would be much appreciated please

thanks 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Guardian phone

@Melly1 

The phone needs caller display for it to work, so you will have to ask Sky to enable it on your line. They may charge for this service, even though it was a free service with BT.

VeteranISPUser
Recognised Expert
1,499 Views
Message 3 of 5

Re: BT Guardian phone

Hi @Melly1   I would investigate Sky Talk Shield. Perhaps turn it off if it is on. 

Melly1
Beginner
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Message 4 of 5

Re: BT Guardian phone

Hi,

 Thanks for your reply. I rang sky and they said that I couldn't get sky shield on my phone because of the line 

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Keith_Beddoe
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Message 5 of 5

Re: BT Guardian phone

Its caller display you need enabling, without that, the call blocking features of the phone will not work.