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nattyd001
Beginner
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Message 1 of 12

BT Home Hotspot Plus 600 - IP configuration failure

Help please! We have been using the BT Home Hotspot Plus 600 as a wifi extender with no problems for the last year but have moved to a different house and now the we are unable to get a connection. 

On the Hotspot plug the three Power, Ethernet and Data lights are on. On the Extender plug the Power, Data and Wireless lights are on. But still I keep getting this IP configuration failure. Any advice? 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

@nattyd001  are you using a BT Home hub?

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nattyd001
Beginner
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Message 3 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

@Keith_Beddoe No it's currrntly a Huawei router and previously (when it was working fine) a Virgin Media hub

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

Factory reset them and start again

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nattyd001
Beginner
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Message 5 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

@licquorice thanks for the suggestion. I've tried that and should have mentioned I have also tried different plugs (currently both plugged into same double socket).

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Message 6 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

Just to be clear, is the IP configuration failure being reported by the end device, laptop etc? If so, does the device connect ok directly to the router?

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nattyd001
Beginner
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Message 7 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

@licquorice yes, end device connects normally to router but won't connect to extender.

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Message 8 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

Are you able to access the management page of the hotspot?

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nattyd001
Beginner
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Message 9 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

@licquorice I can access the admin page of the router but not the BT Home Hotspot. I read somewhere that I need to find the IP address that the router has allocated to the Hotspot. Do you agree with this and if so how would I go about it?

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Distinguished Sage
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Message 10 of 12

Re: BT Home Hotspot Plus 600 - IP configuration failure

Yes. If you open a command prompt and type ping xxx.xxx.xxx.255 (xxx being whatever the subnet of your router uses) and then arp -a, you should see a list of connected devices from which you should be able to deduce the hotspot's IP address.

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