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Newbie
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Message 1 of 5

BT Homehub 6 stuck on solid green light

My homehub 6 lost connection during the night, when I cycled the power this morning it is now stuck with a  solid green light.

A factory reset has been attempted but without success.

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Distinguished Sage
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Message 2 of 5

Re: BT Homehub 6 stuck on solid green light

green light is hub trying to start but from what you say getting stuck

have you tried switching power off to the hub and waiting a few minutes and then switch power back on?



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Newbie
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Message 3 of 5

Re: BT Homehub 6 stuck on solid green light

Powered off at the wall and restarted severall times with no change, still stuck on solid green light.

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Message 4 of 5

Re: BT Homehub 6 stuck on solid green light

Need to get a replacement then I'm afraid. If still in contract, ring customer services for replacement.

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Message 5 of 5

Re: BT Homehub 6 stuck on solid green light


@jack3martin wrote:

Powered off at the wall and restarted severall times with no change, still stuck on solid green light.


It looks like it may be faulty.

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