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NorthEasterner
Aspiring Expert
325 Views
Message 1 of 4

BT Hub 6 WiFi issue

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Hi

I sold my BT Hub 6 (in June 2018) which was supplied by BT. Upon my contract being up and me leaving for another provider.  I never used the Hub and received it a month or 2 before leaving direct from BT.

The eBay buyer has now complained of WiFi issue and how the Smart Hub is not giving out a WiFi signal. The customer has a Type A SH6. Is there a known issue with SH suddenly stop broadcasting WiFi? If there is, any soloutions to the issue.

I should also note that it seems to be the Hub was working without issue for nearly 3 months until the buyer informed me on the second week of September.

Thank You.

NE

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Distinguished Sage
Distinguished Sage
318 Views
Message 2 of 4

Re: BT Hub 6 WiFi issue

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Not seen any problems with hh6 not providing a wifi signal especially if working when you had it

suggest turning off smart setup, splitting networks, change channels, change wireless mode



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B13blues
Aspiring Expert
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Message 3 of 4

Re: BT Hub 6 WiFi issue

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After you suggest they try those fixes i'd politely tell them that a second hand router that has worked for 3 months is no longer your problem. You've already done more than i'd do.

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NorthEasterner
Aspiring Expert
261 Views
Message 4 of 4

Re: BT Hub 6 WiFi issue

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Thank You both Smiley Happy

it seems the buyer has stopped communicating after 2 days.  

Not my problem anymore as the device was sold working and has been working until now.

NE