I have had issues with broadband a number of times & on one occasion was told that a Mini Hub would be sent to me . In fact what I received was a mini connector kit code 097372 , which i did not open as the problem had been resolved . When I did open it some time later I realised it was incorrect but did not pursue it .
Now almost a week into my current broadband & line problems the mini hub has been mentioned again by Nabz @ BT . He suggested the use of the hub & also that he was unable to send out a mini hub because the system would not permit this .
Is there a way of solving this ?
Regards Andrew .
Are you a Halo customer ? the mini hubs are sent during a total loss broadband fault, as part of the keep connected promise.
Yes Richie we were and are Halo customers but the mini hub did not arrive however long ago & apparently cannot be ordered now .