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Andycrap
Beginner
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Message 1 of 2

BT Mini Whole home wifi

Hi.

 

I have 5 BT Mini whole home wifi discs and have been trying to get some of them to work over ethernet connection.  Every time i try my network collapses with loopback problems.   I thought that these discs could use ethernet backhaul if ethernet is plugged in.

Could anyone either confirm that they should work or not, and also any help in getting them to work would be appreciated.

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BT Devices Expert
BT Devices Expert
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Message 2 of 2

Re: BT Mini Whole home wifi

Hi Andycrap

We'd be keen to hear more about your problem.  Could you please contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we can try and understand your issue more and help fix it.

The Mini Whole Home Wi-Fi does support multiple Ethernet backhaul connections, so if you could send as much detail about the network topology you're trying to setup, maybe a little diagram (can be done in MS Paint, or similar), that would help us greatly.

Many thanks

Darren_B

BT Connected Devices Team