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jrhawley
Beginner
311 Views
Message 1 of 4

BT Miniconnectors - No Data

I  have 2 BT miniconnectors that worked fine when i had BT TV. Now I no longer have that they dont seem to work with other devices. All lights come up ok and the connected device can see the ethernet connection but no data/internet.

The main device is connected to the BT Smart hub and the other miniconnector is in the next room and connected to laptop.

Are these devices only compatible with BT TV unit?

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3 REPLIES 3
NeilO
Moderator
Moderator
287 Views
Message 2 of 4

Re: BT Miniconnectors - No Data

Hi @jrhawley, welcome to the community and thanks for posting, they're optimised for use with BT TV however they should work with other devices too. Have you tried a reset of the mini connectors to see if that helps?

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jrhawley
Beginner
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Message 3 of 4

Re: BT Miniconnectors - No Data

Thanks for the response, no i havent, how are they reset?

Thanks

JOhn

 

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Darren_B
BT Devices Expert
BT Devices Expert
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Message 4 of 4

Re: BT Miniconnectors - No Data

Hi John,

To factory reset a BT Mini Connector, press and hold the 'Add' button for 15 seconds.  The Mini Connectors will automatically re-pair to each other (providing they are from the same kit).

Many Thanks

Darren_B

 

 

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