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oakserver
Aspiring Expert
2,018 Views
Message 21 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

I'm tempted by the premium 3 set - I would be using ethernet backhaul.

 @kevin_marchant Are you still having problems with these units on backhaul and no 2.4 ghz band or have they stabilised?

 

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kevin_marchant
Contributor
2,012 Views
Message 22 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Still have a problem. It's with second line support currently.
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cameron1975me
Aspiring Contributor
1,947 Views
Message 23 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

I’ve given up on these, way too unreliable. For the price I expected better.

 

Got the Netgear Orbi RBK50 twin pack instead. So far so good 😊 

Sircoynie
Aspiring Expert
1,706 Views
Message 24 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Add me to the list of very annoyed customers with lots of disconnect issues.

One thing I have noticed in the logs is that when a disk disconnects the master resets the SSID to the factory default setting. I am wondering if I reset all the disks to factory default and don’t change any SSID/Password this will fox the disconnect.

Anyone tried this?

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lnajr02
Recognised Expert
1,699 Views
Message 25 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

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nchaundy
Aspiring Contributor
1,656 Views
Message 26 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Hi, I am having similar issues with BT premium whole home Wi-Fi.. with discs dropping off the network and having to re-start regularly..

 

I have a BT Hub6 with 4 discs 

is it best to raise a log with help desk? 

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lnajr02
Recognised Expert
1,652 Views
Message 27 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Who is your broadband provider and what hub are you using?
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lnajr02
Recognised Expert
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Message 28 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Yes the help desk has been told that new firmware for premium is due. But that don't have the date yet.
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nchaundy
Aspiring Contributor
1,648 Views
Message 29 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

Broadband is BT 

BT hub 6.

I have the hub 6 Wi-Fi still on..

I have had issues with Sky boxes disconnecting so have sky q and 2 of the 3 mini boxes connected to discs via Ethernet..

not sure if issues are to do with 5g channels trying to be used by sky and BT discs?

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lnajr02
Recognised Expert
1,646 Views
Message 30 of 37

Re: BT PREMIUM WHOLE HOME WIFI - ISSUES

I have been told that Sky Q takes most of the channels so any mesh system on the same network has problems. But I can't prove it
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