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Mark1972
Beginner
336 Views
Message 11 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

I’ll have to keep an eye on this thread!
I’ve recently upgraded and got the discs and my internet coverage is so much worse than before. Got told my house was too big but the old router managed fine! For the first time in quite a few years I’m thinking of leaving BT. Support is small to non existent now.
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Moderator
Moderator
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Message 12 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Buzzdarkmonth,

Thanks for getting back to me. We'll need to do some more tests.

Is there any time during the day tomorrow that you could leave your discs connected? It'll help our team as they do their own tests Smiley Happy

Thanks

DanielS

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Mark1972
Beginner
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Message 13 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

I’ve already unplugged the disc and so far seems seems a little better. Will leave it off all day tomorrow
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Moderator
Moderator
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Message 14 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Mark1972 thanks for replying, the Hub specialists helping @DanielS want to run some remote diagnostics when the discs are connected to smart hub. Would there be a suitable time when you could reconnect the discs and we'll let the Hub team know so they can do their tests? 

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Buzzdarkmonth
Aspiring Contributor
291 Views
Message 15 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @DanielS,

I will connect the disc from 8am tomorrow
Moderator
Moderator
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Message 16 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Thank you @Buzzdarkmonth.

I will let them know Smiley Happy

Thanks

DanielS

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Mark1972
Beginner
274 Views
Message 17 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

I will plug the disc back in at 11 am
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Moderator
Moderator
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Message 18 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Mark1972 Sorry I was mistaken and I thought you were being helped by @DanielS with this but its the OP of the thread. We'll need your account information in so we can get the Hub team to take a look.  I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Neil

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Buzzdarkmonth
Aspiring Contributor
213 Views
Message 19 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Morning, 

 

Any update on this?

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Moderator
Moderator
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Message 20 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Buzzdarkmonth 

Thanks for posting back!

We have received your details so it won't be long before one of the guys gives you a shout back to help with this.

Cheers,

Robbie

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