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Moderator
Moderator
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Message 21 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Buzzdarkmonth,

Thanks for posting in this morning. The specialist team are still investigating what they believe the issue could be for you. I've emailed them this evening to update me when they're in the office tomorrow. I'll be in until 9pm tomorrow and will update you.

Thanks

DanielS

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Mark1972
Beginner
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Message 22 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Thank you
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Moderator
Moderator
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Message 23 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Mark1972 I called there but missed you, sorry about the delay replying. I've raised a case with our Hub team to get the problems you're experiencing when the disc is connected investigated and as soon as I have any updates back I will get back in touch.

@DanielS 's previous message that you responded to was for the OP of the thread so make sure to keep an eye out for the username on the post as that's who the message is intended for.

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Moderator
Moderator
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Message 24 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Buzzdarkmonth,

The team investigating this have told me that they have all of the info that they need from Thursday. They're going through them and will update me over the next couple of days when they've come to a conclusion.

Thanks

DanielS

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Moderator
Moderator
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Message 25 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Turnbug51  There have been some changes made to your hub. Are you able to test again now and see if the issue has improved or not? Post back and let me know how you get on.

Cheers
John

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Turnbug51
Aspiring Contributor
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Message 26 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi. Just returning from holiday. Will test tomorrow morning and advise. Many thanks 

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Moderator
Moderator
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Message 27 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Turnbug51  thanks and I had forgotten you were away and tomorrow will do fine.

Cheers
John

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Turnbug51
Aspiring Contributor
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Message 28 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi John

I have tested our various devices over the last day and can report that everything bar my iPhone Xs is working as expected.  I have spent over 1 hour with Apple trying to find a solution for my iPhone.  Apple concluded that it is not my handset.  The problem still remains that whilst on the ground floor the iPhone does not work correctly unless I am in the same room as the router.  Upstairs where the disc is placed the iPhone works perfectly.  I cannot use the BT app whilst on the ground floor as it struggles to make a connection to the wi-fi.  Surprisingly my wife's iPhone 8 does not show the same problems.  To the non-techie it would appear that the Xs is constantly trying to hold the wi-fi connection via the disc irrespective of the room it is in.  

Do you have any further thoughts?

Gordon

 

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Moderator
Moderator
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Message 29 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Turnbug51,

@JohnC2 is out of the office until Monday. I'll let him know that you were in touch.

@Buzzdarkmonth your issue is still being investigated. The Manager of the team will hopefully have an update for me on Monday.

Thanks

DanielS

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Moderator
Moderator
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Message 30 of 37

Re: BT Plus Discs are killing the Wi-fi - any suggestions?

Hi @Turnbug51  thanks for testing that and getting back to me. I'll update the product team and see what I can find out for you.

Cheers
John

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