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Message 1 of 7

BT Signal Assist

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Hello,

Is anyone else expirencing problems with their Signal Assist device.  Mine stopped working at the weekend (03.11.19).  The light is just flashing green even after several resets and reboots.

I called BT yesterday and they told me that all the Signal Assist boxes nationwide are failing to operate.  They promised to keep me informed by email but, predictably, I have heard nothing.

If your box is working, please will you let me know.

Thanks.

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Message 2 of 7

Re: BT Signal Assist

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Mine is still working fine in Chandler's Ford just north of Southampton.

Richard

 

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Message 3 of 7

Re: BT Signal Assist

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Thanks Richard,

Did you have any problems with it at all over the weekend, e.g. green light flashing, not steady?

Rob

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Message 4 of 7

Re: BT Signal Assist

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The last time that it didn't work was a couple of months ago I think,
and then it was back online within a few hours.

I'll keep my fingers crossed if there are gremlins about!

Richard

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Message 5 of 7

Re: BT Signal Assist

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Thanks again Richard,

 

I will see if I get any more information from the community about their Signal Assist devices.

If others are still working I will assume that I was given duff info yesterday and get back on to BT.

Have a good evening.

Rob

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Message 6 of 7

Re: BT Signal Assist

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Hi @WightRob 

When I got home on Sunday mine was flashing green, however I'd had a 30 minute power cut while I was out so I put it down to that and did the usual power off etc hoping it would come back online. 

I left it flashing then last night it went red before going solid green and it's been okay since. From what you have said it looks like BT have had a problem and my power cut was coincidental. My impression has been that it's a lengthy process to get them back online or activated, I'm just guessing though.

I would remove the power supply for 5 minutes then power it back up and just leave it, maybe give it a couple of days.

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Message 7 of 7

Re: BT Signal Assist

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Thanks Andy,

I also had a power cut at the weekend and assumed that the Signal Assist problem was down to this.

I have come to the same conclusion that this was probaly just a coincidence.

BT have still not got back to me so I think I will try just laeving the box on and see what happens, as you suggest.

Rob

 

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