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BT Signal Assist

My BT Signal Assist box connected to my home wifi ( Talk Talk) used to work fine, steady green to show it's connected and flashing green slowly when I made a mobile phone call.

For a while now it stopped flashing slowly when I make a mobile phone call so I have no idea whether it's working or not , I assume not as the signal / connection is bad, just like the time before the unit was activated. I've reset the unit but no luck.  I called BT several times and they have NO IDEA how to help, they have NO IDEA which team deals with such problems. It's impossible to get anyone to talk with about this device. Would be grateful for any help, many thanks

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