cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
daftvader
Beginner
596 Views
Message 1 of 4

BT Smart Home Cam

Go to solution

Hi 

Recently brought 2 home cams have downloaded app and set up up cameras with no problem to the bt whole home system.The mobile is an android phone.Are the alerts that are sent to the phone just in an audible Form? as they do not seem to be coming through on a regular basis . When i log onto the app their are plenty of images yet no warnings to the phone.have checked phone settings and everything is enabled.Any ideas?

0 Ratings
Reply
3 REPLIES 3
BT Devices Expert
BT Devices Expert
580 Views
Message 2 of 4

Re: BT Smart Home Cam

Go to solution

Hi @daftvader

Thanks for getting in touch. 

If you have everything set-up correctly.  You should get a snapshot image together with the notification message on your android device.  

Please check our FAQ at on this at the following link: 

FAQ

If you're still having issues, please get in touch with our helpdesk.  Contact details are on our help page below:  

Smart Home Cam Help

Kind Regards

 

 

0 Ratings
Reply
daftvader
Beginner
547 Views
Message 3 of 4

Re: BT Smart Home Cam

Go to solution

Carried out factory reboot on  android smart phone and just installed 1 camera after app reinstallation failed to cure problem.Checked camera's using wifes apple phone with smart home app all okay.Ended up changing e mail address from bt to gmail account on smart home account.App and cameras now working okay to android phone.

0 Ratings
Reply
emsysy
Beginner
474 Views
Message 4 of 4

Re: BT Smart Home Cam

Go to solution
Worked fine following re-install of app.
0 Ratings
Reply