I fixed it.
I set up on a different phone, it managed to connect and attempt an update.
After about 10 minutes it said “update failed retry later”.
However when I went back to my original phone, it successfully connected to the camera and now shows firmware version 03.10.14.
The second phone is still retrying the update, go figure!
Have experienced the same problem on a new camera, it can’t update to the latest firmware.
I have attempted the following to resolve it but with no Joy ☹
I have tried to install originally on my mother’s PlusNet network no joy even thought I we have 4 other cameras working ok.
I have moved the camera nearer to the HUB and factory reset but :- No Joy.
Attempted three new installations :- No Joy
Mover to my home and tried to connect to BT Whole home :- No Joy
Reinstalled using Virgin Wi-Fi :- No Joy
Factory reset the camera and attempted new install using alternative Account :- NO Joy
Attempted installation using iPAD :- No Joy
Attempted installation using Google phone ( Android 11) new app version installed :- No Joy
App returns "Camera Firmware update failed, Please try again."
Current firmware version 02:00.50 ( New Camera from BT SHOP )
Any Advice would be welcome before I , Call the BT Helpdesk and ask for a return reference number?