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Aspiring Contributor
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Message 1 of 8

BT Smart Hub 2 Firmware Update Fail

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Hi, just a quick question I was wondering if anyone knew why and/or how to fix this problem I'm running into with my BT Smart Hub 2. It seems to begin downloading the new firmware for the hub but always says there is a failure and never applies the new firmware. (It is the Smart hub 2 without the Red WAN port.BT Smart Hub 2 Firmware.jpg Any Help would be appreciated 🙂  

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Moderator
Moderator
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Message 2 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Hi @SpongePower sorry the hub is getting stuck downloading new firmware. Try a Reset of the Hub and see if that cures the issue. If not and it is still getting stuck please would you confirm the current version of firmware you are on?

cheers

John

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Aspiring Contributor
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Message 3 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Tried a factory reset last night and since then it hasn't attempted to download the new firmware. The Hub is currently running  v0.16.02.08304-BT  Here is the technical Log just in case its needed BT Smart Hub 2 Firmware 2.jpg

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Aspiring Contributor
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Message 4 of 8

BT Smart Hub 2 Firmware Update Fail

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Firmware v0.17.01.12301-BT

...was the latest for the Smart Hub 2 as of 30th May 2020

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Moderator
Moderator
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Message 5 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Hi @SpongePower  thanks for trying that for me. Has the firmware updated yet?

If not I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

Cheers

John

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Aspiring Contributor
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Message 6 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Hi there sorry for a long time without responding I had to go and look after my parents and have only recently got back to my main house with fibre. I brought the smart hub 2 and connected it. Still no update but its only been on for 3 hoursBT Smart Hub 2 Firmware 3.jpg

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Aspiring Contributor
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Message 7 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Just woke up and checked the hub stats and it has finally updated to the latest firmware 🙂 

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Aspiring Contributor
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Message 8 of 8

Re: BT Smart Hub 2 Firmware Update Fail

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Im still on v15

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