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Message 1 of 5

BT Smart Hub 2: WiFi issues

Is anyone having WiFi issues with the Smart Hub 2?

I've been running one without issues for a few years and the firmware updated to v0.30.01.08093-BT last month.

I now find that my devices tend not to maintain their WiFi signal as well and/or are less responsive at times then they were before.. and I understand recent firmware updates have played with the SH2's WiFi..

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Message 2 of 5

Re: BT Smart Hub 2: WiFi issues

I have that firmware and don't have any problems with my WiFi including SKY Q

Maybe the firmware update didn't complete correctly so have you tried a factory reset to see if that helps your WiFi. Remember turn off smart setup after the reset



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Message 3 of 5

Re: BT Smart Hub 2: WiFi issues

@imjolly thanks for the suggestion.

I have now tried a factory reset of the Smart Hub 2 a couple of times and am still experiencing WiFi issues with mobile phones (more than one device)

I now have to switch the phone WiFi off/on frequently to regain connectivity or else I suffer a time out..

As these used to work without issues, I can only assume the firmware upgrade is somehow responsible. It is the only thing which has changed in my set-up.

 

 

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Message 4 of 5

Re: BT Smart Hub 2: WiFi issues

Did you remember to turn of smart setup after factory reset? 



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Message 5 of 5

Re: BT Smart Hub 2: WiFi issues

Yes, I did.

 

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