I have a BT Smart Monitor 6000 and frustratingly it often disconnects from the camera, emitting a loud beeping noise when it does so. This often happens in the middle of the night, waking me up and can take hours before it reconnects leaving me without the ability to watch my baby - which is the whole point of having the device in the first place! When this happens, I can’t re pair it to the camera as the camera is in the baby’s room and it would wake her up. Please can someone a) let me know why this keeps happening, b) tell me what I can do to stop it from happening and c) what to do when it does happen to get the monitor back up and working again. I should also mention that when it disconnects like this sometimes I still have visibility on the app but others the app also says ‘offline’ and is rendered useless
Hi @Vfizzle and thanks for posting.
I'm sorry you're having a few issues with the Smart Monitor 6000. I know how precious sleep is especially with a new baby. Is the unit still under warranty? You might want to call the BT Video Baby Monitor 6000 helpline for advice on this. You'll get the contact details on the help page.
Thanks for your reply Martin. Unfortunately it doesn’t happen in the same room each time and the maddening thing is that when you turn the monitor on it shows good signal then goes red with no signal, then shows full signal again but then beeps loudly showing the icon of a camera with a question mark against its showing it can’t find the camera.
I’ve reset both the camera and the monitor and have repaired them and touch wood things seem to be back on track, otherwise I’ll do as David suggests (thank you David) and call you the customer support as it’s still under warranty.
Thanks very much for sharing those details David. I’ve reset both the monitor and the camera and it’s working again for now. If the same thing happens again I’ll be sure to contact customer support as it’s still under warranty.
unfortunately my baby monitor is still playing up. I’ve realised that the fault is actually that the camera keeps turning off (it seems the on/off switch is faulty). I’ve tried to contact the customer service centre via the link you shared in your post but no one answers and I just get a message about covid. Is there any other way I can contact someone to send a replacement device out as mine is still under warranty. As you can imagine I’m keen to get this resolved ASAP as it’s proving very difficult to manage my baby’s sleep without it.
Thanks Neil. It was bought from John Lewis so should I contact them directly re the warranty or try to email address on the page suggested by David?