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Sophjase1990
Beginner
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Message 1 of 3

BT Smart baby monitor showing time 6 hours ahead

Our baby monitor is showing the time as 6 hours ahead which is rather frustrating... anyone have a solution to fix this issue? 

ive looked in all the obvious settings and tried to reset, still shows the wrong time. For the first 6 months it worked perfectly! 

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JSS1
Beginner
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Message 2 of 3

Re: BT Smart baby monitor showing time 6 hours ahead

Having the same issue. Did you get this resolved? Alerts are showing for me as an hour ahead. Very confusing when trying to figure out what time there was ACTUALLY movement or sound. Can't seem to fix it. Have changed the settings on my phone so that it's set to GMT+1 instead of automatic timezone. Is there a setting for time on the app also?

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NeilO
Moderator
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Message 3 of 3

Re: BT Smart baby monitor showing time 6 hours ahead

@JSS1 the automatic time is taken from your broadband connection so I'm not sure why that's happening, sorry. 

I'd recommend getting in touch with the BT Smart Baby monitor team on 0808 100 6554 Monday to Friday 9am to 5.30pm, Saturday 9am to 2pm.

By email: Click here for email support

Thanks

Neil

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