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davejk246
Beginner
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Message 1 of 5

BT TV 4K UHD box

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Hi, first post so go easy on me....

I’ve received my BT TV UHD box today, so I can watch the FA Cup Final in 4K, but.......I get an error code of BTP-15000 when I try to watch anything.

The call centre are unable to help, and have raised a fault, which may not be dealt with until Thursday!!

I understand there may be someone that can help with this?  Please??

Cheers

Dave

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DavidM
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Message 2 of 5

Re: BT TV 4K UHD box

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Hi @davejk246 and welcome to the community.

I'm really sorry you're seeing the BTP-15000 error message. This error usually means there and error on the BT side of your service but you've mentioned you've reported to the faults guys. Hopefully they'll get it sorted as soon as possible.

Cheers

David

davejk246
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Message 3 of 5

Re: BT TV 4K UHD box

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Thanks for your reply David, but I’ve managed to get it sorted now.

Big thanks to Jessica in the Swansea call centre - turned out it was something to do with mis-matched information on my account.

All set for the cup final now.....

Thanks again

Dave

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DavidM
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Message 4 of 5

Re: BT TV 4K UHD box

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Thats a fantastic results @davejk246 . Thanks for getting back and letting me know.

Who ya got for the final? Can Watford pul it off?

Cheers

David

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davejk246
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Message 5 of 5

Re: BT TV 4K UHD box

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Would love to see Watford win, but not sure they can upset the odds.
Still, anything can happen in a one-off game.
All the best
Dave
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