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Bakersboy
Aspiring Contributor
1,107 Views
Message 1 of 5

BT TV Box Pro won't turn off TV

My new BT TV Pro box has been installed and will control the volume on my TV (so obviously is connected).

But it will not turn off my TV - the BT Box goes off but the TV stays on.

Strangely, turning on the BT box DOES switch on my TV automatically! (but won't turn it off    ???)

I have tried the standard home/9 reset on the remote but still no good.

I have a new Sony Bravia 4K TV so I would have thought it would be compatible.

I appreciate that I can use an old BT remote (with the extra power off button) but, to be honest I may as well use my Tv remote to do this.

I s there a setting on my new TV that may be blocking this? Or is it just the case that these two devices just aren't compatible for this function? (although as I said, the volume control works fine)

 

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4 REPLIES 4
scharter
Aspiring Expert
1,089 Views
Message 2 of 5

Re: BT TV Box Pro won't turn off TV

@Bakersboy Have you tried a long press on the power button?  Short press turns of BT box, a long press should  turn off TV and BT box (I have a Sony 4K Bravia too, and it works for me).

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Bakersboy
Aspiring Contributor
1,071 Views
Message 3 of 5

Re: BT TV Box Pro won't turn off TV

sorry yes, should have mentioned that.

I have tried a long press (I knew this...) but no go.

In fact it's strange on my TV as long press brings up 2 boxes to either 'x - cancel' or 'restart tv'.

something in my options needs setting differently?

 

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Simon77
Beginner
927 Views
Message 4 of 5

Re: BT TV Box Pro won't turn off TV

My new remote turns the TV off but comes up with 2 boxes restart or cancel. I have pressed and held BT button.  Then the TV goes into reset mode and comes on again. Can someone help?

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Simon77
Beginner
926 Views
Message 5 of 5

Re: BT TV Box Pro won't turn off TV

Having the same issue with my Samsung smart TV.

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