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BT UHD BOX T4000 - 4K not working

Hi just bought a new bt t4000 uhd box connected to 4k tv using cables supplied, when i switch to uhd on settings the quality becomes less clear and worse than at 1080p almost looks the same if not worse than 720p, the tv is saying its 4k but its definetly not, anyone have any ideas, would be much appreciated. I have also tried on 2 different 4k tvs, one is sony the other panasonic. Thanks!

 

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