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kevin_marchant
Contributor
764 Views
Message 61 of 63

Re: BT Whole Home Premium Wifi - Now here's why it doesn't work for me

@Dan-O 

In September you suggested a new firmware release would be available before the end of the year to address my problem of manual WiFi channel selection not being preserved after a restart.

https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-SGAB205018-Release-now-live/m-p/2096...

It seems other setting fall into this category.

@Dan-O is this product under active development?

 

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dbrb2
Contributor
707 Views
Message 62 of 63

Re: BT Whole Home Premium Wifi - Now here's why it doesn't work for me

I've just had confirmation from the BT complaints line that there is no formal hardware support provided for these discs to anyone who is not a BT customer, even if the issue is with the firmware 

 

That sucks 😞 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 63 of 63

Re: BT Whole Home Premium Wifi - Now here's why it doesn't work for me


@dbrb2 wrote:

I've just had confirmation from the BT complaints line that there is no formal hardware support provided for these discs to anyone who is not a BT customer, even if the issue is with the firmware 

 

That sucks 😞 


Support is via the product helpdesk, for all users, not just BT customers.

https://www.bt.com/help/user-guides/bt-whole-home-wi-fi-faqs---set-up-and-installation

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116

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