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SamRedman
Beginner
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Message 1 of 4

BT Whole Home Signal Dropping on my Macbook only

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I'm having issues with the Whole Home network. The connection is completely fine when I'm connected to two of my Discs, but with the third the internet connection repeatedly drops every few minutes. The problem is easily remedied -- turning wifi off and then back on restores my connection -- but this is, of course, not what I want to continue doing. Strangely, too, the problem only occurs with my Macbook Pro and not with my iPhone X. 

The problematic Disc is the one which sits furthest away from the original hub, so perhaps this is part of the issue? But the app tells me the connection with that Disc is "excellent." 

The discs are updated to the latest firmware update (v1.02.05 build 01) and my Macbook is also updated to the latest version of MacOS. 

Help greatly appreciated. 

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Moderator
Moderator
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Message 2 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

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@SamRedman our Whole Home Wifi expert @Dan-O may be able to offer you some advice on this when he's next on the community.

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SamRedman
Beginner
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Message 3 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

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This issue was fixed by setting "Legacy steering" to "disabled" in the online settings for the Whole Home system. 

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Moderator
Moderator
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Message 4 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

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Hi @SamRedman Thanks for posting back with your solution Smiley Happy

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